1. Your Contract with us
When you sign the form over the page you accept the conditions set out in this rental
Please read this agreement carefully. If there is anything you do not understand or do not
agree with, please ask any member of staff at the place you rented the vehicle from.
2. Rental Period
You will have the vehicle for the rental period shown in the agreement. We may agree to
extend this rental period but the rental period may never be more than 30 days. If you do not
bring the vehicle back on time you are breaking the conditions of this agreement. We can
charge you for every day or part day you have the vehicle after you should have returned it to
us. Until we get the vehicle back we will charge you the daily rate published at the place you
have rented the vehicle from.
3. Your Responsibilities
a) You must look after the vehicle and the keys to the vehicle. You must always lock the
vehicle when you are not using it, and use any security device fitted to or supplied with the
vehicle. You must always protect the vehicle against bad weather which can cause damage.
You must make sure that you use the correct fuel.
You are responsible for any damage to the vehicle caused by hitting low level
object such as bridges or low branches.
b) You must not sell, rent or dispose of the vehicle or any of its parts. You must not give
anyone any legal rights over the vehicle.
c) You must not let anyone work on the vehicle without our permission. If we do give you
permission, we will only give you a refund if you have a receipt for the work.
d) You must let us know as soon as you become aware of a fault in the vehicle.
e) You must bring the vehicle back to the place we agreed. during the opening
hours displayed at that place. One of our staff must see the vehicle to check that it is in
f) You will have to pay for repairs if:
• the vehicle needs more than our standard valeting (cleaning);
• You have damaged the inside of the vehicle.
g) Before you bring back the vehicle you must check that you have not left any
personal belongings in the vehicle.
h You must not carry any object or substance which, because of its condition or smell,
may harm the vehicle or delay us renting it or selling it.
i) Responsibility for protecting data held in the digital tachograph is the sole responsibility
of the renter and we cannot be liable in any manner whatsoever, if the renter has not taken
the necessary steps to protect the data.
4. Our Responsibilities
We have maintained the vehicle to at least the manufacturer’s recommended standard. We
assure you that the vehicle is roadworthy and suitable for renting at the start of the rental
We are responsible if someone is injured or dies as a result of our negligence. We are also
responsible for losses you suffer as a result of us breaking this agreement if the losses are a
foreseeable consequence of us breaking the agreement. Losses are foreseeable where they
could be contemplated by you and us at the time the vehicle is rented. We are not responsible
for indirect losses which happen as a side effect of the main loss or damage and which are not
foreseeable by you and us (such as loss of profits or loss of opportunity).
We are only responsible for loss or damage to property left in the vehicle if the loss or damage
results from our negligence.
6. Conditions for using the vehicle
The vehicle must only be driven by you and any other driver named over the page or by anyone
else we authorise in writing. Anyone driving the vehicle must have a full driving licence which
is valid in the European Economic Area for the type of vehicle you are renting.
You or any other authorised driver must not:
• Rent the vehicle to anyone else;
• use the vehicle for hire or reward;
• use the vehicle for any illegal purpose in a way which would cause nuisance;
• use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed or
teaching someone to drive;
• use the vehicle while under the influence of alcohol or drugs;
• drive the vehicle outside mainland UK, unless we have given you written permission
and a Vehicle On Hire Certificate;
• overload the vehicle;
• if the vehicle is a commercial vehicle, use it for a purpose for which you need an
operator’s license if you do not have one.
• carry more passengers than the vehicle was manufactured legally to do so.
• carry unsecure loads;
You agree to pay us the hire charges and any other charges payable in respect of the hire,
• within 30 days of the date of our invoice for such charges when an approved credit facility
has been granted to you, or
• on demand
We work out our charges using our current price list. As shown over the page, you will pay the
a) The rental and any other charges we work out according to this agreement.
b) Any charge for loss or damage resulting from you not keeping to condition 3
c) A refuelling service charge if you have used, and not replaced, more fuel than we supplied
originally. The charge is based on the rates published at the place you rented the vehicle from.
d) All fines and court costs for parking, traffic or other offences (including any costs which
arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if
and when the authority demands this payment. If you do not, you will be responsible to pay
our reasonable administration charges which arise when we deal with these matters.
e) You will also be responsible for paying our reasonable administration charges for
dealing with these matters.
f) The full cost of repairing or replacing the vehicle if it is damaged or stolen (even if it is
not your fault), depending on any insurance you have (as set out in condition 8), if and when we demand this payment. g) A loss-of-income charge, when we demand it, if we cannot rent out the vehicle
because it needs to be repaired, it is a write-off (can’t be repaired) or it has been stolen and
we are waiting to receive full payment of the vehicle’s value. We will charge you at the
published daily rate. We will always do everything we can to make sure the vehicle is repaired
or we get payment as soon as possible.
h) Any recovery charges arising from VOSA, HMRC, Police or any other public
organisation or their agent, who has seized the vehicle.
i) Any published rates for delivering and collecting the vehicle.
j) Interest which we will add every day to any amount you do not pay us on time, as the
rate of 4% a year above the base lending rate of Barclays Bank from time to time.
k) Value added tax and all other taxes on any of the charges listed above as appropriate.
You are responsible for all charges, even if you have asked someone else to be responsible for
You can get details of insurance and collision damage waiver from the office you rented the
8. Our Insurance and damage protection programme
If we arrange separate insurance, we will give you separate information on the insurance
cover and any restrictions which may apply. Otherwise, the conditions of our insurance will
apply. By initialling the appropriate box over the page you are accepting the conditions of our
a) We have a legal responsibility to have third party insurance. This provides cover for
claims made if you injure or kill anybody, or damage their property (cover for damage to
property is limited to £250,000).
b) We will provide cover for loss or damage to the vehicle if you have initialled
the box marked ‘Collision and loss damage waiver’ over the page. If you accept this you still
have to pay an amount up to the ‘responsibility amount’ every time you damage the vehicle.
The responsibility amount you have to pay in each case is shown over the page.
9. Your own insurance
If we fill in the appropriate box over the page you may arrange your own insurance for the full
duration of the rental as long as you can prove that this insurance is valid and have signed the
confirmation over the page. We have to agree to the amount of cover you arrange, the type of
policy and the insurer you have chosen. We must be satisfied with the cover and policy
conditions, and you must not change them. We may ask your insurers to record our name as
owners of the vehicle. If the vehicle is damaged or stolen you will allow us to negotiate with
the insurers about whether the vehicle can be repaired or what compensation is due to us. You
are financially responsible for settling the full claim and paying all costs if the policy you have
arranged fails and the vehicle is damaged, lost stolen, or a claim is made by any other party.
This insurance cover must extend from the time of delivery of the vehicle until 12.00 hours on
the first working day after the rental terminates or when the vehicle is in Turner Hire Drive’s
10. What to do if you have any accident
If you have an accident you must not admit responsibility. You should get the names and
addresses of everyone involved, including witnesses. You should also:
• make the vehicle secure;
• tell the police straight away if anyone is injured or there is a disagreement of who is
• call our nearest office straight away
You must then fill in our accident report form and send it to our address shown over the page.
If the vehicle has been stolen – you must report the incident immediately to the police and
tell us straight away.
11. Data Protection
You agree that we may use any information you have given us to carry out our own market
research. If you break the agreement we can give this information to credit reference agencies,
the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant
organisation. We can also give this information to the British Vehicle Rental and Leasing
Association (BVRLA), who can pass it on to any of its members for any purpose stated in the
Data Protection Act 1998.
The vehicle you are renting may have been fitted with a tracking device. If the
vehicle is not returned to us at the agreed time and place, we may use the device to
recover our vehicle.
12. Ending the agreement
a) If you are a consumer we will end this agreement straight away if we find out that your
belongings have been taken away from you to payoff your debts, or a receiving order
has been made against you. We will also end this agreement if you do not meet all of
the conditions of this agreement.
b) If you are a company we will end this agreement straight away if:
• if you do not pay all sums due to us on demand
• you go into liquidation;
• you call a meeting of creditors;
• we find out that your goods have been taken away from you until you payoff your
• you do not meet any of the conditions of this agreement.
c) If we end the agreement it will not affect our right to receive any money we are owed
under the conditions of this agreement. We can also claim extra costs from you if you
do not meet any of the conditions of this agreement. We can repossess the vehicle and
charge you if we do this.
13. Governing law
This agreement is governed by the laws of the country in which it is signed. Any dispute may
be settled in the courts of that country.
1. Your Contract with us